Frequently Asked Questions
About Sakina & Our Products
Sakina is a UAE-based brand dedicated to bringing calm and smart comfort to your daily life. We believe that a well-ordered and comfortable environment leads to a more peaceful mind, so we carefully curate innovative products that simplify your sleep, work, and travel rituals.
Quality is our top priority. Every product in our collection goes through a rigorous selection process. We research, test, and choose only the items that meet our high standards for performance, durability, and thoughtful design. We only sell what we would proudly use in our own homes.
Absolutely. All of our electronic products are sourced from reputable suppliers and hold international safety certifications like CE. We ensure every item is tested and safe for home use. Please always read the included manual for proper usage instructions.
Orders & Payments
We accept all major credit and debit cards (Visa, MasterCard), as well as Apple Pay and Google Pay for a fast and secure checkout experience.
Yes, 100%. Our store is powered by Shopify, which uses the highest level of SSL encryption to ensure your personal and payment information is completely secure. We never store your credit card details.
We process orders quickly to get them to you as soon as possible. If you need to make a change, please contact us immediately at info@sakinaae.com We will do our best to accommodate your request, but if the order has already been shipped, we won't be able to make any changes.
Shipping & Delivery
We are happy to offer FREE, tracked shipping on all orders across the United Arab Emirates. The price you see is the price you pay.
Our estimated delivery time to the UAE is between 7 to 15 business days after your order has been processed. We partner with the best suppliers to bring you high-quality products, and we promise it's worth the wait!
Once your order is shipped, you will automatically receive an email with your tracking number. You can use this number on our "Track Your Order" page to see the real-time status of your delivery.
Returns & Support
We have a 15-day return policy for any item that arrives defective, damaged, or is incorrect. The item must be unused and in its original packaging. Please visit our full Refund Policy page for more details.
Please inspect your order upon arrival and contact us immediately (within 48 hours) at info@sakinaae.com. Be sure to include your order number and a photo of the damaged item so we can make it right for you as quickly as possible.
We're here to help! You can reach our friendly support team by emailing us at info@sakinaae.com or by using the live chat feature on our website. Our support hours are Monday to Friday, from 9 AM to 6 PM (UAE Time).
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Unanswered Questions?
For more information and requests, please get in touch via phone or e-mail
as stated above.